Our Support packages

Your home network is important to us, and keeping it performing and running at its very best sometimes requires a more hands-on approach.

All our installs come with a 1-year guarantee for parts and components*. Our support packages are designed to give you peace of mind, that should you have any issues, updates/ upgrades you can rely on us to support your needs.

What you get

  • Email tech support 24/7 direct to your installer who knows your setup inside out

  • Emergency call-out for network down and server outages
  • Optional quarterly site visits to review install and perform manual software/ security upgrades (if required)

* 5-year guarantee for NAS hard drives

3 year

Feature
Basic
Enhanced
Basic + Server
Enhanced + Server
Automatic updates
Yes
Yes
Yes
Yes
Security, Anti-Virus and Anti-Spam updates
Yes
Yes
Yes
Yes
Preventative maintenance and updates
Yes
Yes
Yes
Yes
Business Hours Email support
Yes
No
Yes
No
24/7 Email Support
No
Yes
No
Yes
48 hr Emergency Call out
Yes
No
Yes
No
Next day Emergency Call out
No
Yes
No
Yes
Dedicated account manager
No
Yes
No
Yes
On demand IT advice
No
Yes
No
Yes
Network infrastrure reviews & updates
No
Yes
No
Yes
Remote Server Mangement
No
No
Yes
Yes
Network Speed Monitoring
No
Yes
No
Yes
Extended Part & Componants guarantee
No
Yes
No
Yes
HDD 5 year warranty & data recovery
No
No
Yes
Yes

1 year

£150

2 year

£295

3 year

£420