top of page
Our Support packages
Your home network is important to us, and keeping it performing and running at its very best sometimes requires a more hands-on approach.
All our installs come with a 1-year guarantee for parts and components*. Our support packages are designed to give you peace of mind, that should you have any issues, updates/ upgrades you can rely on us to support your needs.
What you get
-
Email tech support 24/7 direct to your installer who knows your setup inside out
- Emergency call-out for network down and server outages
- Optional quarterly site visits to review install and perform manual software/ security upgrades (if required)
* 5-year guarantee for NAS hard drives
Feature | Basic | Enhanced | Basic + Server | Enhanced + Server |
|---|---|---|---|---|
Automatic updates | Yes | Yes | Yes | Yes |
Security, Anti-Virus and Anti-Spam updates | Yes | Yes | Yes | Yes |
Preventative maintenance and updates | Yes | Yes | Yes | Yes |
Business Hours Email support | Yes | No | Yes | No |
24/7 Email Support | No | Yes | No | Yes |
48 hr Emergency Call out | Yes | No | Yes | No |
Next day Emergency Call out | No | Yes | No | Yes |
Dedicated account manager | No | Yes | No | Yes |
On demand IT advice | No | Yes | No | Yes |
Network infrastrure reviews & updates | No | Yes | No | Yes |
Remote Server Mangement | No | No | Yes | Yes |
Network Speed Monitoring | No | Yes | No | Yes |
Extended Part & Componants guarantee | No | Yes | No | Yes |
HDD 5 year warranty & data recovery | No | No | Yes | Yes |
1 year
Basic £75
Enhanced £90
2 year
Basic £120
Enhanced £170
3 year
Basic £150
Enhanced £240
bottom of page